Running a small business means your IT needs to work — consistently, reliably, and without surprise bills. GippsIT provides monthly managed support agreements that deliver predictable, expert IT coverage without the overhead of an in-house team. Not ready to commit? We have flexible options for that too.
Small businesses today face the same IT complexity as large organisations — without the budget for a dedicated in-house team. Security threats, cloud platforms, servers, networks, remote access — all of it needs to work, all the time.
At GippsIT, we solve this with a managed support model built specifically for small business. A monthly agreement gives you predictable coverage, proactive monitoring, and expert support on call — so you can focus on running your business instead of managing your IT.
With over 13 years of hands-on experience across server infrastructure, Microsoft cloud, virtualisation, security, and more, we deliver enterprise-grade expertise at a price point that makes sense for small business.
All plans are fully managed monthly agreements. No break-fix guesswork, no surprise invoices. Pick the tier that fits your business today and scale up as you grow. All prices include GST.
Flat-rate maintenance for businesses that just want a clean, updated, well-running system — nothing more, nothing less.
Remote maintenance only. Helpdesk calls and reactive support are not included — see Tier 2 for those.
Everything in Essential, plus proactive monitoring, M365 admin, and included remote helpdesk hours — the full managed IT experience for growing businesses.
Additional helpdesk hours beyond 2 hrs/month are billed at the standard rate. Specialist project work scoped separately.
Full-stack managed IT for businesses with servers, cloud infrastructure, or compliance requirements. Enterprise-grade coverage at small-business scale.
Specialist projects (Sentinel, Citrix, Azure architecture) are scoped and quoted separately. Additional hours at standard rate.
All tiers are month-to-month — no lock-in contracts. · Additional hours billed at standard rate. · Onsite work available on request.
Your managed agreement gives you access to the full breadth of GippsIT's technical expertise — from day-to-day troubleshooting to complex cloud and security work, covered under your plan or scoped as individual specialist projects.
Windows and Linux server monitoring, patching, health checks, performance tuning, and incident response. Keep your infrastructure stable and secure without a dedicated in-house team.
Cloud infrastructure design, deployment, and management. Virtual machines, storage, networking, and cost optimisation — we help you get the most from your Azure investment.
Full Microsoft 365 lifecycle management — tenant setup, Exchange Online, Teams, SharePoint, OneDrive, licensing, and migration. Your productivity stack, properly configured and maintained.
Design, deployment, and administration of Citrix environments. Enabling secure remote access so your teams can work from anywhere on any device, without compromising on performance or security.
Cloud-native SIEM and SOAR for real-time security monitoring, threat detection, and automated incident response. Enterprise-grade visibility into your security posture — without the enterprise overhead.
Unified endpoint management for all your devices — Windows, macOS, iOS, and Android. Enforce compliance, deploy apps, manage conditional access, and protect company data across your fleet.
Comprehensive backup solutions for on-premises, cloud, and hybrid environments. We design, implement, and test your BDR plan so you can recover quickly and confidently when the unexpected happens.
Secure identity and access management with Microsoft Entra ID. Multi-factor authentication, single sign-on, privileged identity management, and zero-trust access controls.
Protect every device with Microsoft Defender for Endpoint — centralised threat monitoring, automated remediation, and hardening across your entire environment.
Strategic IT guidance, technology roadmaps, and vendor-neutral advice. Whether you're planning a migration, evaluating software, or scaling your infrastructure — we help you make informed decisions.
Understand exactly what's in scope for each support option — from your monthly managed agreement through to specialist project work and Parachute break-fix response.
Comprehensive remote IT coverage under a monthly agreement. Covers general helpdesk, server administration, network administration, and standard cloud platform management — all from a single plan, priced on a base monthly fee plus a per-server rate. A monthly hour cap applies; additional hours beyond the cap are billed at an agreed overage rate.
| Work Type | How It's Handled |
|---|---|
| Azure architecture design or major deployments | Specialist Projects — scoped & quoted |
| Sentinel rule authoring and SIEM tuning | Specialist Projects — scoped & quoted |
| Citrix environment design or farm changes | Specialist Projects — scoped & quoted |
| DR failover testing or backup restore drills | Specialist Projects — scoped & quoted |
| On-site physical infrastructure work | Not offered — remote only |
💡 Monthly hour cap applies. Additional hours beyond your cap are billed at the agreed overage rate. We flag usage proactively — no surprise invoices.
Get a Quote →Reactive, one-off support for urgent incidents — no prior client relationship, no ongoing agreement, and no proactive monitoring baseline. Engagement starts cold and carries a 4-hour minimum billing. Invoiced on completion.
💡 Experiencing recurring incidents? A Standard Managed agreement provides proactive monitoring, faster response, and predictable monthly coverage — often more cost-effective than repeated break-fix calls.
Enquire About Managed Support →Senior-level architecture, design, complex problem resolution, and specialist platform expertise. These engagements are scoped and quoted individually — billed separately from any managed agreement. They typically involve significant environment change and formal documentation.
💡 All specialist work is scoped and quoted separately — whether you're on a managed agreement or not. Get in touch to discuss your project requirements.
Discuss a Project →Our structured onboarding framework ensures we understand your environment before any support begins — so we can respond effectively from day one.
Get in touch — tell us about your business, your environment, and your needs
We review your environment, server count, and support needs to size the right agreement
Monthly agreement confirmed, designated callers nominated, account created
We assess your current environment — infrastructure, risks, priorities, and quick wins
Remote monitoring and management tooling installed — we gain full visibility of your environment
Your agreement is active — proactive monitoring begins and your team can call us any time
Clear, structured support built around your managed agreement. You know what's covered, what your monthly investment is, and exactly how your included hours are being used.
Applies to all GippsIT Standard Managed agreements
Log a support request anytime at support@gippsit.com. We'll acknowledge and begin triage during business hours.
Secure remote access lets us diagnose and resolve the vast majority of issues quickly without a site visit — fast and convenient for your team.
With our RMM tooling deployed during onboarding, we can identify and often resolve issues before they impact your business operations.
When a problem sits with a third-party vendor — Microsoft, your ISP, or a software provider — we can manage and drive that escalation on your behalf.
Practical technology insights to help your business stay secure, productive, and well-informed. No fluff — just useful content from people who work in IT every day.
Over 60% of cyberattacks now target small businesses. We break down the real threat landscape, the security controls that matter most, and a clear cost-benefit analysis that makes the case for action.
Not every workload belongs in the cloud — and not every server belongs in a cupboard. We walk through the real trade-offs and include a 5-year cost comparison to help you decide with confidence.
Slow systems, no visibility, shaky backups, unmanaged devices, security scares. IT growing pains rarely announce themselves — but catching them early is far cheaper than waiting for a crisis.
Ready to get started, or just want to understand which plan suits your business? We'd love to hear from you.